International Standard for IT Service Management for Cloud and SaaS
Fabasoft has received ISO 20000 certification for the IT services Folio Cloud and Folio SaaS. This furthers the Austrian company’s strategy of implementing international standards, with it already being ISO 9001 and 27001 certified. Fabasoft is one of just twelve companies in Austria with ISO 20000 certification.
Dipl.-Ing. Helmut Fallmann, member of the managing board Fabasoft AG: “As a Cloud services provider we manage sensitive and business-related data. The confidentiality and accessibility of this information ensures the successful business operation of every company. Yet again we have proven that we take the responsibility for data extremely seriously.”
Quality assurance and reducing costs through improved efficiency are at the core of the standard. “For IT service management according to ISO 20000, it is about optimizing IT service performance as well as documenting and subsequently avoiding defects. Performance catalogs with budgeting were therefore compiled. This is the optimum way to maintain client contracts,” explained Erich ‘Scheiber, managing director at the certification organization CIS. Consequently, an ISO certification is demanded more and more frequently in bidding requests.
ISO 20000 certification for IT service management is a meaningful extension to the ISO 27001 certification for information security and to the ISO 9001 standard for quality management. The similar structures of both regulations result in synergies and enable their implementation in an integrated management system. Only very few companies in Austria have successfully obtained all three certifications (ISO 9001, ISO 20000, ISO 27001).
Compare and improve IT Services
ISO 20000 is the tool for the implementation of ITIL compliant processes in an optimized management system”, summarized CIS boss Scheiber succinctly. This includes core processes such as change, release, incident, problem and security management. With ISO 20000, ITIL compliant processes can be implemented into comparable structures and be improved in specific areas. Key indicators such as service level maintenance, customer satisfaction and availability of services become measurable.